Commercial support - Revision history

Cpg at 13:45, 25 November 2015

2015-11-25T13:45:27Z

2015-11-25T13:44:13Z

2015-10-03T13:01:21Z

2015-10-03T01:29:49Z

Remote Access

2015-10-03T01:27:09Z

2015-08-23T19:44:40Z

Remote Access

2013-03-18T00:40:58Z

2012-09-06T18:46:53Z

2012-09-06T18:44:28Z

2012-05-13T09:15:42Z

← Older revision		Revision as of 13:45, 25 November 2015
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−	Thank you for your interest in dedicated support for Amahi. You can use the commercial support ~~venus~~ for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.	+	Thank you for your interest in dedicated support for Amahi. You can use the commercial support venues for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.

	Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki] and the [http://talk.amahi.org IRC channel] for free support.		Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki] and the [http://talk.amahi.org IRC channel] for free support.

@@ Line 1: / Line 1: @@
-Thank you for your interest in dedicated support for Amahi. You can use this support channel for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
+Thank you for your interest in dedicated support for Amahi. You can use the commercial support venus for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
 Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki] and the [http://talk.amahi.org IRC channel] for free support.
 In order to minimize the time your support call takes, we ask you to prepare as follows.
 = Before Getting Started =

@@ Line 1: / Line 1: @@
 Thank you for your interest in dedicated support for Amahi. You can use this support channel for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
-Remember you can use the forums, this wiki and the IRC channel for free support.
+Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki] and the [http://talk.amahi.org IRC channel] for free support.
 In order to minimize the time your support call takes, we ask you to prepare as follows.

@@ Line 29: / Line 29: @@
 * SSH access (via forwarding a port (*port 2233, if possible*) '''to''' port 22 in your HDA, or
 * That the VPN to your HDA is setup and working
 Then we will need a user to access the system:
 * There you create a local user in your HDA with username '''cpg''', with admin privileges, and send us the credentials for that user
 = Real-Time =

@@ Line 1: / Line 1: @@
-Thank you for your interest in dedicated support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
+Thank you for your interest in dedicated support for Amahi. You can use this support channel for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
 Remember you can use the forums, this wiki and the IRC channel for free support.
@@ Line 12: / Line 12: @@
 * Your Amahi username
 * A detailed description of what your goal is, what your support question or issue is about
-** You cannot be detailed enough as to what you want
+** Note: You cannot be detailed enough as to what you want
 If it's a problem you are having,
@@ Line 26: / Line 27: @@
 The support person from the Amahi team remotely access your HDA for diagnosis and support. This is needed for remote access:
-* SSH access (via forwarding a port (*not port 22, if possible*) '''to''' port 22 in your HDA, or
+* SSH access (via forwarding a port (*port 2233, if possible*) '''to''' port 22 in your HDA, or
 * That the VPN to your HDA is setup and working
 Then we will need a user to access the system:
 * There you create a local user in your HDA with username '''cpg''', with admin privileges, and send us the credentials for that user
 = Real-Time =

@@ Line 24: / Line 24: @@
 = Remote Access =
-If you feel that you may need someone from the Amahi team remotely access your HDA for diagnosis and support please make sure
+The support person from the Amahi team remotely access your HDA for diagnosis and support. This is needed for remote access:
 * That the VPN to your HDA is setup and working
-* There you create a user with username of your choice (include the details)
 = Real-Time =

← Older revision		Revision as of 00:40, 18 March 2013
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	Remember you can use the forums, this wiki and the IRC channel for free support.		Remember you can use the forums, this wiki and the IRC channel for free support.
		+
		+	In order to minimize the time your support call takes, we ask you to prepare as follows.

	= Before Getting Started =		= Before Getting Started =

@@ Line 4: / Line 4: @@
 = Before Getting Started =
 Email the support team at '''cs at amahi dot org''' with the following details:
@@ Line 27: / Line 29: @@
 = Real-Time =
-When you are ready, please log in to the paid-support channel for interactive help at the [http://webchat.freenode.net/?channels=amahi-support #amahi-support] channel in freenode.
+When you are ready, please log in to the paid-support channel for interactive help at the [http://support.amahi.org #amahi-cs] channel in freenode.
 The team is usually available during US daytime hours.

← Older revision		Revision as of 18:44, 6 September 2012
Line 1:		Line 1:
−	Thank you for your interest in ~~paid~~ support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN.	+	Thank you for your interest in dedicated support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.

	Remember you can use the forums, this wiki and the IRC channel for free support.		Remember you can use the forums, this wiki and the IRC channel for free support.