Troubleshooting

Here is the information we need for proper troubleshooting:

What is the version of the app? Go to settings (right pane on iPad, browse to a share area in iPhone/iPod).
If it's a video player issue, what player does the issue happen with?
- It's the embedded VLC player if it has a globe icon on the left above the volume
- Otherwise, it will be the built-in media player
What type of content is it?
- We'd like to know the extension at a minimum (mp4, avi, mkv, etc.)
- If you can ssh to your HDA, a simple program to see the file contents is called "file". Example: file foo.mp4 will tell you details that you need to share

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