Platform troubleshooting

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To diagnose issues with the platform, the first step is to look at the platform log:

tail -300 /var/hda/platform/html/log/production.log | apaste
tail -300 /var/hda/platform/html/log/production.log | apaste

It's possible that /etc/http/conf.d/10*.conf files are wedging the web server (httpd/apache) configuration. Restart apache and check the error_log (/var/log/httpd or /var/log/apache2).

Dashboard Error

  • You will see a message that states:
The Dashboard has encountered an exception!
Woopsie. Sorry about that!
It could be due to a bug, or very low memory, or very low disk in the root (/) partition.
If your disk or memory are not critical, it's likely a bug.
  • You can verify disk space by doing:
df -h
  • If it reflects very little or no space on root (/), then you need to clear some space. Best way to do this is remove large files from shares.

Back to the Troubleshooting.