Difference between revisions of "Commercial support"
From Amahi Wiki
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= Before Getting Started = | = Before Getting Started = | ||
| − | Email the support team at '''cs at amahi dot org'' with the following details: | + | Email the support team at '''cs at amahi dot org''' with the following details: |
* Your Amahi username | * Your Amahi username | ||
| − | * A | + | * A detailed description of what your goal is, what your support question or issue is about |
** You cannot be detailed enough as to what you want | ** You cannot be detailed enough as to what you want | ||
| − | + | ||
| + | If it's a problem you are having, | ||
| + | * You should be as precise as you can about the sequence of events that led to the issue | ||
* Any logs you think may be related: | * Any logs you think may be related: | ||
** App install issues: <code>fpaste /var/log/amahi-app-installer.log</code> | ** App install issues: <code>fpaste /var/log/amahi-app-installer.log</code> | ||
** Platform issues: <code>fpaste /var/hda/platform/html/log/production.log</code> | ** Platform issues: <code>fpaste /var/hda/platform/html/log/production.log</code> | ||
| − | ** | + | ** If you can, use the the fpaste command line for any logs and http://imgur.com/ for any image sharing |
= Remote Access = | = Remote Access = | ||
Revision as of 19:20, 4 June 2011
Thank you for your interest in paid support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN.
Remember you can use the forums, this wiki and the IRC channel for free support.
Before Getting Started
Email the support team at cs at amahi dot org with the following details:
- Your Amahi username
- A detailed description of what your goal is, what your support question or issue is about
- You cannot be detailed enough as to what you want
If it's a problem you are having,
- You should be as precise as you can about the sequence of events that led to the issue
- Any logs you think may be related:
- App install issues:
fpaste /var/log/amahi-app-installer.log - Platform issues:
fpaste /var/hda/platform/html/log/production.log - If you can, use the the fpaste command line for any logs and http://imgur.com/ for any image sharing
- App install issues:
Remote Access
If you feel that you may need someone from the Amahi team remotely access your HDA for diagnosis and support please make sure
- That the VPN to your HDA is setup and working
- There you create a user with username of your choice (include the details)
Real-Time
When you are ready, please log in to the paid-support channel for interactive help at the #amahi-support channel in freenode.
The team is usually available during US daytime hours.
