Thank you for your interest in paid dedicated support for Amahi. You can use this the commercial support channel venues for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.

Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki ] and the [http://talk.amahi.org IRC channel ] for free support. In order to minimize the time your support call takes, we ask you to prepare as follows. = Pre-requisites = You need to be able to fulfill the following pre-requisites: * Be able to successfully and reliably forward ports in your modem/gateway to your HDA, either for VPN or ssh (some port like 2345 to internal port 22 of your HDA)* Be able to communicate via IRC* Be able to give admin privileges to the support person

** Note: You cannot be detailed enough as to what you want

If you feel that you may need someone The support person from the Amahi team remotely access your HDA for diagnosis and support please make sure. This is needed for remote access:

  You can see some guides on port forwarding (which depends on your router brand and the software it runs) in [http://portforward.com/english/routers/port_forwarding/ this guide].  Then we will need a user to access the system:* There you create a local user in your HDA with username of your choice (include '''cpg''', with admin privileges, and send us the details)credentials for that user

When you are ready, please log in to the paid-support channel for interactive help at the [http://webchatsupport.freenodeamahi.net/?channels=amahi-support org #amahi-supportcs] channel in freenode.