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Thank you for your interest in dedicated support for Amahi. You can use this the commercial support channel venues for anything you want to fix or customize in your server setup, such as https access setup, help with VPN, some data recovery or troubleshooting.
Remember you can use the [https://forums.amahi.org forums], this [https://wiki.amahi.org wiki ] and the [http://talk.amahi.org IRC channel ] for free support.
In order to minimize the time your support call takes, we ask you to prepare as follows.
= Pre-requisites =
You need to be able to fulfill the following pre-requisites:
* Be able to successfully and reliably forward ports in your modem/gateway to your HDA, either for VPN or ssh (some port like 2345 to internal port 22 of your HDA)
* Be able to communicate via IRC
* Be able to give admin privileges to the support person
= Before Getting Started =
* Your Amahi username
* The output of this command-line run (should be one or two URLs, one of them is enough): fpaste --sysinfo
* A detailed description of what your goal is, what your support question or issue is about
** Note: You cannot be detailed enough as to what you want
If it's a problem you are having,
The support person from the Amahi team remotely access your HDA for diagnosis and support. This is needed for remote access:
* SSH access (via forwarding a port (*not port 222233, if possible*) '''to''' port 22 in your HDA, or
* That the VPN to your HDA is setup and working
You can see some guides on port forwarding (which depends on your router brand and the software it runs) in [http://portforward.com/english/routers/port_forwarding/ this guide].
Then we will need a user to access the system:
