Difference between revisions of "Commercial support"
From Amahi Wiki
(Created page with "Thank you for your interest in paid support for Amahi. = Before Getting Started = Email the support team at cs at amahi dot org with: * Your Amahi username * A '''detailed''' ...") |
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| − | Thank you for your interest in paid support for Amahi. | + | Thank you for your interest in paid support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN. |
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| + | Remember you can use the forums, this wiki and the IRC channel for free support. | ||
= Before Getting Started = | = Before Getting Started = | ||
| − | Email the support team at cs at amahi dot org with: | + | Email the support team at '''cs at amahi dot org'' with the following details: |
* Your Amahi username | * Your Amahi username | ||
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When you are ready, please log in to the paid-support channel for interactive help at the [http://webchat.freenode.net/?channels=amahi-support #amahi-support] channel in freenode. | When you are ready, please log in to the paid-support channel for interactive help at the [http://webchat.freenode.net/?channels=amahi-support #amahi-support] channel in freenode. | ||
| + | |||
| + | The team is usually available during US daytime hours. | ||
Revision as of 01:51, 12 April 2011
Thank you for your interest in paid support for Amahi. You can use this support channel for anything you want to customize in your server setup, such as https access setup, help with VPN.
Remember you can use the forums, this wiki and the IRC channel for free support.
Before Getting Started
Email the support team at 'cs at amahi dot org with the following details:
- Your Amahi username
- A detailed description of what your support question or issue is about
- You cannot be detailed enough as to what you want
- You should be as precise as you can remember as to the sequence of events that led to the issue
- Any logs you think may be related:
- App install issues:
fpaste /var/log/amahi-app-installer.log - Platform issues:
fpaste /var/hda/platform/html/log/production.log - Use the fpaste command for any logs and http://imgur.com/ for any image sharing
- App install issues:
Remote Access
If you feel that you may need someone from the Amahi team remotely access your HDA for diagnosis and support please make sure
- That the VPN to your HDA is setup and working
- There you create a user with username of your choice (include the details)
Real-Time
When you are ready, please log in to the paid-support channel for interactive help at the #amahi-support channel in freenode.
The team is usually available during US daytime hours.
