Difference between revisions of "Platform troubleshooting"
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df -h | df -h | ||
* If it reflects very little or no space on '''root (/)''', then you need to clear some space. Best way to do this is remove large files from shares. | * If it reflects very little or no space on '''root (/)''', then you need to clear some space. Best way to do this is remove large files from shares. | ||
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| + | Back to the [[Troubleshooting]]. | ||
Latest revision as of 00:37, 25 May 2017
Diagnose
To diagnose issues with the platform, the first step is to look at the platform log:
Fedora
tail -300 /var/hda/platform/html/log/production.log | apaste
Ubuntu
tail -300 /var/hda/platform/html/log/production.log | apaste
It's possible that /etc/http/conf.d/10*.conf files are wedging the web server (httpd/apache) configuration. Restart apache and check the error_log (/var/log/httpd or /var/log/apache2).
Dashboard Error
- You will see a message that states:
The Dashboard has encountered an exception! Woopsie. Sorry about that! It could be due to a bug, or very low memory, or very low disk in the root (/) partition. If your disk or memory are not critical, it's likely a bug.
- You can verify disk space by doing:
df -h
- If it reflects very little or no space on root (/), then you need to clear some space. Best way to do this is remove large files from shares.
Back to the Troubleshooting.
