Shares troubleshooting

Access Problems

Access issues are caused by one or two things, in order: Windows (SMB/Samba) access (domain works, username works), and Linux permissions access

So, to diagnose things, make sure you can login first from your client operating system, and then if that works, make sure you can access the files you are interested in from Linux.

• First make sure that your workgroup or samba domain match between your HDA and your clients. In Amahi 7, the default is Workgroup and cannot be changed in the UI. In Amahi 6, go to Setup » Settings and turn on advanced settings, after that, go to Shares » Settings and check the workgroup name. If the DNS domain is home.com, the workgroup will be just home.

• If only one user can access or write in your shares, and your shares are in a subdirectory of /media, you'll need to unmount your drive from /media, and re-mount it using the instructions found here: How to add additional hard drives in your HDA.

• In at least Windows 7, we have observed that the operating system tries to use a "Domain" of the name of the computer, which is wrong! Try typing this in the Username field:

      YOURWORKGROUP\username

So, if your username is jdoe and the workgroup is HOME, try HOME\jdoe

• Some windows clients for some reason may require the whole DNS path, so if your internal domain is, say, home.com, try:

           \\hda.home.com

• Make sure the user has permissions to at least read the share (of course) in the Shares area of your HDA

• Check the Credential manager under Control Panel: Control Panel » All Control Panel Items » Credential Manager: See this thread in the forums.

Permission Problems

Check permissions on the HDA server

• If you cannot write to the shares, permissions at the HDA's SAMBA and Linux levels must be checked.
  • At the SAMBA level, check Setup » Shares. Make sure the user has access to the share you are looking at.
  • At the Linux level on the HDA, you have to ssh into your HDA or login at the console and try to write a file in to the folder for the share (typically in /var/hda/files/FOO, if you did not change the default path).

Troubleshooting Permissions: Windows Client (including Vista)

• If you cannot access the shares, and you are on a Windows Vista machine, there may be other connections open and you may get this error:

• So we will try doing this:
  • Start » Type "cmd" into the search bar and press enter
  • Type in "net use * /delete" to delete all open shared connections
  • Double check nothing is connected: "net use"
  • Try connecting to the HDA shares one more time.
• Still getting 'not accessible' errors? Users have had luck connecting via cmd on Windows XP clients:
  • Type in "net use \\hda\Pictures /USER:HOME\jdoe password" Be sure to substitute the share name, username and password with your real values.
  • Try connecting to the HDA shares one more time.

Troubleshooting Permissions: Linux Client

• If you cannot access shares, and you are on a Linux client, try the following command to make a connection:

mount -t cifs -o user=user,uid=user,gid=users \\hda\Music Music/

• Be sure to substitute the username, uid, gid (group ID), server and share names with your real values.

Further Debugging

For actual debugging, follow the details of the Shares Debug page.

Other

NOTE: we used to have a bug in Amahi 5.0 where users that use ANY capital letters were not created properly. Please stick to users with all lowercase letters. This was fixed in Amahi 5.1.

(This appears to be a problem in shadow-utils in Fedora. For status, see Amahi bug 395 and Fedora bug 550732.)