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Created page with "Thank you for your interest in paid support for Amahi. = Before Getting Started = Email the support team at cs at amahi dot org with: * Your Amahi username * A '''detailed''' ..."
Thank you for your interest in paid support for Amahi.
= Before Getting Started =
Email the support team at cs at amahi dot org with:
* Your Amahi username
* A '''detailed''' description of what your support question or issue is about
** You cannot be detailed enough as to what you want
** You should be as precise as you can remember as to the sequence of events that led to the issue
* Any logs you think may be related:
** App install issues: <code>fpaste /var/log/amahi-app-installer.log</code>
** Platform issues: <code>fpaste /var/hda/platform/html/log/production.log</code>
** Use the fpaste command for any logs and http://imgur.com/ for any image sharing
= Remote Access =
If you feel that you may need someone from the Amahi team remotely access your HDA for diagnosis and support please make sure
* That the VPN to your HDA is setup and working
* There you create a user with username of your choice (include the details)
= Real-Time =
When you are ready, please log in to the paid-support channel for interactive help at the [http://webchat.freenode.net/?channels=amahi-support #amahi-support] channel in freenode.
= Before Getting Started =
Email the support team at cs at amahi dot org with:
* Your Amahi username
* A '''detailed''' description of what your support question or issue is about
** You cannot be detailed enough as to what you want
** You should be as precise as you can remember as to the sequence of events that led to the issue
* Any logs you think may be related:
** App install issues: <code>fpaste /var/log/amahi-app-installer.log</code>
** Platform issues: <code>fpaste /var/hda/platform/html/log/production.log</code>
** Use the fpaste command for any logs and http://imgur.com/ for any image sharing
= Remote Access =
If you feel that you may need someone from the Amahi team remotely access your HDA for diagnosis and support please make sure
* That the VPN to your HDA is setup and working
* There you create a user with username of your choice (include the details)
= Real-Time =
When you are ready, please log in to the paid-support channel for interactive help at the [http://webchat.freenode.net/?channels=amahi-support #amahi-support] channel in freenode.
